FW: [Cal_Boats] update on Garmin Map 420S

Timm Okay lets confirm there is no transducer connnected. If so disconnect it. If there is not Im thinking we should try a forced update. I’m driving at the moment but will send you the process so he will have it in the morning. Can you ask him if he has a transducer, where he bought the unit , what the current version is and when he bought it. Stay tuned Jon Sent from Garminfone by T-Mobile. . *´¨) ¸.· ´¸.·*´¨) ¸.·**¨) (¸.·´ (¸.·' ( ......….-_/) [cid:image005.png@01CBF93B.85770E70] Timm Lessley From: Josephson, Jon [mailto:Jo… [at] garmin.com] Sent: Tuesday, March 20, 2012 5:24 PM To: Lessley, Timm/PDX Subject: RE: [Cal_Boats] update on Garmin Map 420S Subject: RE: [Cal_Boats] update on Garmin Map 420S First Problem. the unit powers up, and i agree to terms. then, I go to a page and it jumps back out to an error page saying "transducer disconnected, Sonar turned off". If i select "OK", it goes back to the page I was on, for a second or more, then back to the error. If I am on the navigation page showing charts plus sonar, I get speed, depth, picture on screen, etc before it jumps back to the error. If I keep hitting "Select", I can get current glimpses of what my status is before it goes back to the error. this is the original problem for which I contacted Garmin and was told I needed to do a software update b before doing anything else. Several folks have suggested downloading the info to a card in my computer, but it does not have a slot for that size card. Neither do I have a cable to connect from my computer to the 420s. I spoke with Allison in product support. She says my card slot must be bad because it will not read the update card nor will it read the updated map card I bought some time back. she says I should send it in for repairs and both problems would be dealt with. Reggie From: ti… [at] ch2m.com<mailto:ti… [at] ch2m.com> And you made sure to unlock the update SD card? no idea. don't know how to do that. the instructions say: 1. power up 2.agree 3.insert card. 4.select "update Software" This option never shows up. A second set of instructions came from Garmin. It said "insert card, then hold down up arrow, then also hold down power until "holding" shows on screen ". I never made it past that point, even after holding both for a slow 60 count no "holding" or anything else besides "Garmin " ever showed up. Reggie This e-mail and any attachments may contain confidential material for the sole use of the intended recipient. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please contact the sender and delete all copies. Thank you for your cooperation.

there is a transducer connected which has/is being used to provide the sounding data. Software version is 2.50. Maps 2.00. I'm not original purchaser. it came with the boat. Receipts ahow it was purchased in 2007. Reggie To: Ca… [at] yahoogroups.com From: ti… [at] ch2m.com Date: Tue, 20 Mar 2012 23:27:00 +0000 Subject: FW: [Cal_Boats] update on Garmin Map 420S Timm Okay lets confirm there is no transducer connnected. If so disconnect it. If there is not Im thinking we should try a forced update. I’m driving at the moment but will send you the process so he will have it in the morning. Can you ask him if he has a transducer, where he bought the unit , what the current version is and when he bought it. Stay tuned Jon Sent from Garminfone by T-Mobile. . *´¨) ¸.· ´¸.·*´¨) ¸.·**¨) (¸.·´ (¸.·' ( ......….-_/) Timm Lessley From: Josephson, Jon [mailto:Jo… [at] garmin.com] Sent: Tuesday, March 20, 2012 5:24 PM To: Lessley, Timm/PDX Subject: RE: [Cal_Boats] update on Garmin Map 420S Subject: RE: [Cal_Boats] update on Garmin Map 420S First Problem. the unit powers up, and i agree to terms. then, I go to a page and it jumps back out to an error page saying "transducer disconnected, Sonar turned off". If i select "OK", it goes back to the page I was on, for a second or more, then back to the error. If I am on the navigation page showing charts plus sonar, I get speed, depth, picture on screen, etc before it jumps back to the error. If I keep hitting "Select", I can get current glimpses of what my status is before it goes back to the error. this is the original problem for which I contacted Garmin and was told I needed to do a software update b before doing anything else. Several folks have suggested downloading the info to a card in my computer, but it does not have a slot for that size card. Neither do I have a cable to connect from my computer to the 420s. I spoke with Allison in product support. She says my card slot must be bad because it will not read the update card nor will it read the updated map card I bought some time back. she says I should send it in for repairs and both problems would be dealt with. Reggie From: ti… [at] ch2m.com And you made sure to unlock the update SD card? no idea. don't know how to do that. the instructions say: 1. power up 2.agree 3.insert card. 4.select "update Software" This option never shows up. A second set of instructions came from Garmin. It said "insert card, then hold down up arrow, then also hold down power until "holding" shows on screen ". I never made it past that point, even after holding both for a slow 60 count no "holding" or anything else besides "Garmin " ever showed up. Reggie This e-mail and any attachments may contain confidential material for the sole use of the intended recipient. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please contact the sender and delete all copies. Thank you for your cooperation.